TV has a bad connection

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TV connects to Wi-Fi, but has a bad connection

  1. Examine all other devices and disconnect them to see if the connection improves.
    Check to determine whether other networked devices, such as phones, tablets, video game consoles, PCs, laptops, and other networked appliances, have a terrible internet connection.
    You may also try unplugging all other network devices.
    If this improves the performance of your TV, it might mean:
    • You have more devices connected to your router than it can handle, and you should either update your router or connect fewer devices.
    • You have used up all of the bandwidth provided by your ISP and may need to increase your service plan with them.
  2. If you’re connected by Wi-Fi, disconnect and reconnect.
    To disable the network, go to Settings -> General -> Network -> Open Network Settings -> Wireless and wait for the menu to load.
    Scroll all the way to the bottom of the list until you reach Manage Saved Networks, then click it.
    Select the network you wish to forget, and then click Delete.
    The network will fade into obscurity.
    Then, from the Wireless network page, reconnect to it.
  3. Check the signal strength of the network.
    Check the Wi-Fi menu to see how many bars the network has.
    If there are just one or two bars, the signal may be too weak for the TV to connect to the internet properly.
    If the TV is distant from the router or there are obstructions in the path, the signal may be strong enough to connect to but not strong enough to maintain a consistent connection.
    In this instance, your TV’s internet connection may be compromised.
    You may either move the router and TV closer together or use a device like a repeater to boost the router’s signal strength.
  4. Examine the bandwidth allocation settings on your router.
    In most circumstances, the default home network settings are enough.
    If your TV had a solid connection but the connection went defective shortly after altering the settings on your router, the change is most likely the source of the problem.
    You might have to reset the settings.
    If you need help verifying the settings on your router, contact your ISP if it was supplied by them, or the router’s manufacturer if it was purchased independently.
  5. Attempt to connect to a different network.
    If you have a phone with hotspot capabilities, use it to build a network and connect the TV to it.
    If additional networks are available, they can also be tried.
    If the TV can connect to another network, there is no need for service, and the problem is with the original network.
    If feasible, compare the settings of the networks that operate and those that don’t in order to pinpoint the source of the problem.
    You may either keep utilizing the network that is working or modify the network that isn’t.
    Contact your ISP if the router was given by them, or the router’s manufacturer if it was purchased independently.
  6. Restart the network equipment.
    Please do the following to power cycle your network equipment:
    Unplug any network-related devices, including the TV, router, modem, and so on.
    Begin by plugging in the first device and allowing it to finish booting up at the wall where the internet signal originates from.
    Having established a way between the internet signal and the TV, connect the next device in the path and wait for it to finish booting up.
    Repeat until all devices in the route, including the TV, are switched back on.
    Connect your TV to the network once more.
  7. Reset the television.
    Navigate to Settings, then General, and finally Reset.
    Enter your PIN here, the default is 0000.
    Try connecting again after the reset.
  8. Contact your Internet service provider.
    If the problem persists, we recommend contacting your ISP or the router’s manufacturer for further assistance.
    Your television does not require service.