TV does not see a Wi-Fi network

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TV does not see my Wi-Fi network

  1. Check to see if your TV identifies your network after each of the instructions below.
    Navigate to Settings -> General -> Network -> Open Network Settings to see if your network has been recognized.
    Check whether your network is mentioned under Wireless.
    This step is only necessary if you know your network is hidden or unsure.
    Most routers do not have this as a default setting.
    If you are confident that your network is not concealed, go to the following step.
  2. If your network is hidden, unhide it or manually connect to it.
    If you have identified the network as hidden, you may still connect to it by typing the network name rather than choosing it from the list.
    Scroll to the bottom of the network list and click Add.
    If you are unable to connect to the hidden network, unhide it for debugging and connecting.
  3. Check the signal strength of the network.
    Connect to your home network using a phone.
    Then, place the phone near the TV and test the signal strength.
    If there are only one or two bars or if the signal does not display on the phone, the signal may be too weak for the TV to connect to.
    To resolve this, relocate the router and TV closer together, or use anything to boost the router’s signal strength, such as a repeater.
  4. Check that your Wi-Fi network is compatible with the TV and that the router’s settings aren’t interfering with it.
    Network requirements differ across televisions and are detailed in the user handbook.
    Certain 2018 models, for example (NU6*, NU71, NU72, and NU73), only support 2.4 Ghz networks. They are unable to identify or connect to 5Ghz networks.
    If your network is compatible, go to the configuration.
    In most circumstances, the default router settings are sufficient.
    However, if the network settings have been changed, ensure that they are not interfering with the connection to the TV.
    If you need assistance tweaking your router, contact your ISP or the router’s manufacturer.
  5. Reduce the amount of network-connected devices.
    The more devices you add to your Wi-Fi network, the weaker the signal.
    If you have two tablets, three phones, an appliance, and an Xbox system, for example, the signal may be quite poor.
    Remove any other Wi-Fi devices from the network before attempting to connect the TV.
    If none of the preceding methods worked, this implies you have more devices connected than your network can manage.
    You should consider upgrading your network or connecting fewer devices.
  6. The network should be rebooted.
    • Unplug all network-related devices, including the router, modem, and television.
    • Begin by plugging in the first device and allowing it to finish booting up at the wall where the internet signal is coming from.
    • Having established a better path between the internet signal and the TV, connect the next device in the path and wait for it to finish booting up.
      Repeat until all devices in the route, including the TV, are switched back on.
    • Connect to the network once more.
      If the TV detects other networks, no service is required, and the problem is with the network that is not detected.
      Contact your ISP if the router was provided by them, or the router’s manufacturer if it was purchased separately.
  7. If the TV does not identify any networks, try looking for a hotspot.
    Whether you have a mobile device with hotspot capabilities, have it build a network and see if the TV detects it.
    If you have an older TV model and a 5G hotspot, this may not work.
  8. Request assistance.
    If the TV still cannot identify any networks after you have completed the above instructions, please contact Support Center to seek service.