Cox Communications has a subscriber base of approximately twenty-one million people in eighteen states. Cable Internet speeds greater than 100 Mbps are available through an Internet Service Provider (ISP).
You can watch movies, play games, and share photos on social media at the same time if you subscribe to one of Cox’s internet plans.
The self-install method is determined by your internet plan.
The self-installation instructions are divided in this way.
The first five stages are often the same regardless of your chosen internet plan.
After the first five steps, follow the directions for a cable modem or Cox Gateway.
In that case, if you have cable internet with a modem, be sure to follow the instructions.
Use those instructions if you choose Cox Gateway.
Check your equipment.
Check the contents of the box before starting the installation procedure, whether the equipment is shipped to your home or picked up at your local Cox Communications store.
Modem or Cox Gateway, coax cables, power adapter, ethernet cable, cable filter, and instructions should be present.
Find the ideal location for your modem
Figure out where you’re going to put everything before you take it out of the box.
You will need a central position so that the Internet signal can spread freely throughout the home.
Turn off all computers and laptops
Turn off the device you plan to use to activate your account to avoid unexpected power spikes and other setup glitches.
It’s just a precaution, but it might save you from having to contact technical support.
When you use the Cox Gateway for wireless connectivity, you don’t need to turn off your devices.
Connect the coaxial cable
Connect the coaxial cable to the connector when you find the correct position.
Then connect it to the cable modem port.
Turn on the power
Connect the power adapter to the wall first, then the modem.
Follow the instructions for your specific equipment.
You will need to follow different procedures depending on whether you chose a cable modem or Cox Gateway.
Below you will find the appropriate area for your equipment.
Self-installation of Cox cable modem
Wait for the Internet to turn on (light)
If you use a cable modem, wait for the Internet light to turn on.
Allow 10 minutes for the process to complete.
During this time, the modem will most likely reboot several times.
If this happens, don’t be alarmed, it’s just part of the setup procedure.
Connect the ethernet cable
If the light is on, use the included ethernet wire (cable) to connect your modem to your laptop or PC.
Start your computer.
Now you can turn on the device and activate your Cox High-Speed Internet service.
Self-installation of the Cox gateway
Wait for the Internet to appear and the Wi-Fi to turn on
Since the gateway supports both wired and wireless connections, you’ll need to keep an eye on the Internet and Wi-Fi lights at all times.
This can take anywhere from five to ten minutes, similar to installing a cable modem.
The gateway will restart several times.
Connect to a wireless network
Connect to a wireless network after the lights turn solid.
A desktop computer, laptop, tablet, or smartphone can be used.
Fill in your WiFi details
With your equipment, you should have received a “Wi-Fi Quick Reference Card”.
It contains your network name and key.
Look for the label on the modem if you can’t find it.
The default network name and key are usually listed.
How to activate a Cox account
You’ll appreciate how easy it is to set up your account.
No need to remember a string of numbers or anything like that.
- Open the browser of your choice.
- In the address field, type https://activation.cox.net.
- When the web page loads, click Next.
- On the next screen, you have to select your location from the drop-down menu.
It may also prompt you to select a city. - It is necessary to enter either your phone number, the one you used to schedule the service or the number of your work order.
- You should select Next.
- Click Next after reading the welcome page.
- Check your contact information and make any necessary changes.
- Make sure your equipment is working.
Check the box next to All my equipment is installed at my activation address if you have already completed this step. - Check the box next to I accept on the Cox Acceptable Use Communication Policy.
- You should select Activate.
- As Cox Communications completes your account details and installation, a progress bar will appear on the following screen.
Depending on the type and amount of Cox services being added, activation may take up to thirty minutes.
You may be tempted to switch tabs or exit the browser, but resist.
You will have to repeat the activation process if you leave the page or close it. - After the activation process is complete, a new screen will appear.
The image on the screen varies, but there should be a Register Now button.
To complete the activation and add the remaining account information, click on it. - After the activation process is complete, a new screen will appear.
The image on the screen varies, but there should be a Register Now button.
To complete the activation and add the remaining account information, click on it.
How to change settings on a Cox modem
You get a nice advantage if you use a Cox-supplied Wi-Fi modem.
You can update your modem settings online or through the Cox Connect mobile app.
The following instructions are for the website only.
- Sign in to your Cox account on the company’s website.
- Go to My Internet, then click My Wi-Fi.
- Select Network Settings from the drop-down menu.
You will see information about your 2.4 GHz network or dual-band 2.4 and 5 GHz networks, depending on your modem. - The network name (SSID) and the key for each network (password) are displayed.
To change the name and key, enter any field. - To save your new SSID and password, click Save, then click Exit.
- Use the new network name and key to reconnect the device.
How to solve common problems with Cox self-installation
If you’re having trouble figuring out what’s wrong with your internet, check out this list of common self-installation problems.
If the problem persists, contact Cox Technical Support at 1-800-234-3993.
The lights on the modem did not turn on
It might be a problem with the cable or the power supply.
Check the cable and make sure it is firmly connected.
Also, check that the metal connector on each end is bent.
If this is the case, straighten it slightly and reattach it.
Instead of using an outlet, the power adapter should be plugged directly into the wall.
If it’s plugged into the wall, make sure it’s fully plugged in.
Try a different wall outlet if all else fails.
The outlet may no longer work.
The device cannot connect to the Internet
Your Wi-Fi settings or network overload are most likely to blame.
Check that the device is connected to the correct signal and that the correct password is used.
Log in to your Cox account and go to My Wi-Fi to see how many devices are connected to the network and if the settings are correct.
You may have reached your limit.
If this is the case, you will either need to hardwire your device or upgrade to a higher-speed plan.
Problems connecting to the Internet using a connected computer
Your modem may be having a bad day.
It’s not a big deal, it occurs to even the most reliable modems.
If your web browser is open, close it first.
Remove the power cable from the modem.
Wait fifteen seconds before turning it back on.
Rebooting restores modem functionality by cycling through its settings.
Create a new browser tab.
If you continue to have problems connecting to the Internet, please contact Cox Communications to inquire about service interruptions or for technical support.