It turns out that your Samsung Smart TV can access the internet as well, just when you thought it couldn’t possibly be much smarter.
The TV may be used for many activities, such as downloading applications, viewing your favorite shows, doing internet searches, and much more, if it is linked to Wi-Fi or a wired network.
You have a choice of wired or wireless internet connections for your Samsung TV.
After then, adhere to the straightforward instructions described in this article.
You’ll soon be using websites, smart features, or internet tools.
Utilize Wi-Fi to connect to the internet
The fastest and most convenient method to use your TV to browse the internet is by connecting to Wi-Fi.
Before attempting to join, make sure you have your wireless network name (SSID) and password.
- Select Settings, General, and Network using the directional pad on your TV’s remote.
- Open Network Settings, then select the name of your Wi-Fi network.
- Enter the network password, select Done, and then Ok if prompted.
Only 2.4 GHz networks are supported by the NU7100/NU710D, NU7200, and NU7300/NU730D devices from 2018.
They won’t pick up on 5 GHz networks.
Your Wi-Fi network won’t show up on the list as a result of this.
Use a wired network to connect to the internet (Ethernet)
- Connect an ethernet cable to the LAN connection on the One Connect Box or the back of the TV, then to your router or modem.
- Use the TV remote to browse and choose Settings, General, and Network from the Home screen.
- If you click Ok, your TV will connect to the internet.
Samsung TV is unable to locate or connect to network
If your TV, or projector cannot identify your network or will not connect to Wi-Fi or a wired network, there are a few things to look into to discover whether the problem is with your TV/game screen/projector or with your network equipment.
This tutorial will assist you in troubleshooting your equipment.
TV does not see my Wi-Fi network
- Check to see if your TV identifies your network after each of the instructions below.
Navigate to Settings -> General -> Network -> Open Network Settings to see if your network has been recognized.
Check whether your network is mentioned under Wireless.
This step is only necessary if you know your network is hidden or unsure.
Most routers do not have this as a default setting.
If you are confident that your network is not concealed, go to the following step. - If your network is hidden, unhide it or manually connect to it.
If you have identified the network as hidden, you may still connect to it by typing the network name rather than choosing it from the list.
Scroll to the bottom of the network list and click Add.
If you are unable to connect to the hidden network, unhide it for debugging and connecting. - Check the signal strength of the network.
Connect to your home network using a phone.
Then, place the phone near the TV and test the signal strength.
If there are only one or two bars or if the signal does not display on the phone, the signal may be too weak for the TV to connect to.
To resolve this, relocate the router and TV closer together, or use anything to boost the router’s signal strength, such as a repeater. - Check that your Wi-Fi network is compatible with the TV and that the router’s settings aren’t interfering with it.
Network requirements differ across televisions and are detailed in the user handbook.
Certain 2018 models, for example (NU6*, NU71, NU72, and NU73), only support 2.4 Ghz networks. They are unable to identify or connect to 5Ghz networks.
If your network is compatible, go to the configuration.
In most circumstances, the default router settings are sufficient.
However, if the network settings have been changed, ensure that they are not interfering with the connection to the TV.
If you need assistance tweaking your router, contact your ISP or the router’s manufacturer. - Reduce the amount of network-connected devices.
The more devices you add to your Wi-Fi network, the weaker the signal.
If you have two tablets, three phones, an appliance, and an Xbox system, for example, the signal may be quite poor.
Remove any other Wi-Fi devices from the network before attempting to connect the TV.
If none of the preceding methods worked, this implies you have more devices connected than your network can manage.
You should consider upgrading your network or connecting fewer devices. - The network should be rebooted.
- Unplug all network-related devices, including the router, modem, and television.
- Begin by plugging in the first device and allowing it to finish booting up at the wall where the internet signal is coming from.
- Having established a better path between the internet signal and the TV, connect the next device in the path and wait for it to finish booting up.
Repeat until all devices in the route, including the TV, are switched back on. - Connect to the network once more.
If the TV detects other networks, no service is required, and the problem is with the network that is not detected.
Contact your ISP if the router was provided by them, or the router’s manufacturer if it was purchased separately.
- If the TV does not identify any networks, try looking for a hotspot.
Whether you have a mobile device with hotspot capabilities, have it build a network and see if the TV detects it.
If you have an older TV model and a 5G hotspot, this may not work. - Request assistance.
If the TV still cannot identify any networks after you have completed the above instructions, please contact Samsung Support Center to seek service.
TV will not connect to Wi-Fi
- Check to see whether your TV can connect to Wi-Fi after each of the instructions below.
After completing each step in this tutorial, check to verify if your TV is connected by going to Settings -> General -> Network, and then selecting Open Network Settings.
If you are still not connected, you should do a Network Status Test after each of the following procedures.
Depending on the problem, network troubleshooting is divided into sections.
Because some troubleshooting stages are similar, you can skip any steps you’ve previously completed in a prior section. - Perform a Network Status Test to look for an error message.
Run the test by going to Settings -> General -> Network -> Network Status.
If any error warnings emerge, they will advise you on how to effectively resolve the connection.
If you still have problems, this test may suggest that you should go to the next phase.- Incorrect password (only for Wi-Fi networks):
Although it may appear easy, the most common reason for Wi-Fi connection failure is an incorrect password.
The following password suggestions will assist you in entering the proper password:- Use the password display option.
Even if you have the proper password, you may have entered an additional or wrong character by accident. - Passwords have a case sensitivity.
- You may double-check your password by connecting any other Wi-Fi device, such as a mobile device, and inputting the same password.
If the device is already connected to the network, disconnect and reenter the password. - If the password is tough to remember, consider changing it to something simpler.
If the TV connects in this manner, it indicates that the prior password was entered erroneously. - If the password has never been changed, it is usually located at the bottom of the router.
- Use the password display option.
- MAC address has failed:
- If you receive this problem, conduct a factory reset on your television, Settings -> Support -> Self Diagnosis -> Reset, and enter your PIN, the default is 0000.
- If the MAC address fails again, please visit Samsung Support Center to get your TV serviced.
If your TV was previously connected to your network but lost connectivity soon after making a change to your router’s settings, the modification is most likely the source of the problem and should be reversed.
- Incorrect password (only for Wi-Fi networks):
- Check that your network settings are not obstructing the TV.
In most circumstances, the default home network settings are enough.
However, if the network settings have been changed, be sure they are not preventing the TV from connecting.
If you need assistance modifying these settings, contact your ISP if the router was supplied by them, or the router’s manufacturer if it was purchased independently. - Check the signal strength of the network.
Check the Wi-Fi menu to see how many bars the network has.
If there are just one or two bars, the signal may be too weak for the TV to connect to the internet.
If the router is too far away from the TV or there are obstructions in the way, the signal may be strong enough to detect but not strong enough to maintain a stable connection.
To resolve this, relocate the router and TV closer together, or use anything to boost the router’s signal strength, such as a repeater. - Reset the network on your television.
Go to Settings -> General -> Network and then Reset Network.
Reboot the network and try connecting again.
If your TV has a different menu structure, consult your user manual for assistance in locating this function. - Restart the network equipment.
- Unplug any network-related devices, including the TV, a router, modem, and so on.
- Begin by plugging in the first device and allowing it to finish booting up at the wall where the internet signal originates from.
- Having established a better path between the internet signal and the TV, connect the next device in the path and wait for it to finish booting up.
Repeat until all devices in the route, including the TV, are switched back on. - Connect your TV to the network once more.
- Experiment with additional network devices.
Check to see if your internet is functioning on other devices that are linked to the same network as the TV.
If none of the other devices on your network can connect to the internet, notify your internet service provider about the outage. - Reduce the amount of network-connected devices.
Disconnect all other Wi-Fi devices from the network before attaching the TV.
The more devices you add to your Wi-Fi network, the weaker the signal.
If you have two tablets, three phones, an appliance, and an Xbox system, for example, the signal may be quite poor.
If none of the preceding methods worked, this implies you have more devices connected than your network can manage.
You should consider upgrading your network or connecting fewer devices.
In rare situations, it may also indicate that your internet speed is insufficient to sustain the number of devices you are attempting to utilize concurrently.
Inquire with your ISP about boosting your bandwidth, or utilize fewer devices at the same time. - Using a USB device, update the firmware on your television.
- Navigate to the Samsung download center for your TV and install the most recent firmware.
- All of the files should be extracted to the root of a USB flash drive.
- Plug the USB thumb drive into a USB port on your television.
- Press the Home button on the TV remote and go to Settings -> Support -> Software Update.
- Begin the software update on your television.
- Before removing the USB, wait for the TV to reset and turn it back on.
- Set up a manual DNS server.
Please do the following to configure a manual DNS server:
Go to Settings -> General -> Network -> Network Status, and then choose IP Settings.
Navigate to DNS Settings -> Enter Manually.
Navigate to DNS Server and pick it.
Enter 8.8.8.8 and then try again to connect.
If your remote lacks numbers, be sure you pick each 8 with the number that shows at the bottom of the screen before selecting the arrow.
When finished, pick Done from the number selector.
If the number selector vanishes, choosing DNS Server again will bring it back. - Attempt to connect to a different network.
If you have a mobile device with hotspot capabilities, use it to build a network and connect the TV to it.
If additional networks are available, they can also be tried.
If the TV can connect to another network, there is no need for service, and the problem is with the network.
Contact your ISP if the router was given by them, or the router’s manufacturer if it was purchased independently. - Reset the television.
Navigate to Settings, then General, and finally Reset.
Enter your PIN here, the default is 0000.
Try connecting again after the reset. - Set up service for your television.
If the problem persists, we recommend contacting your ISP or the router’s manufacturer for further assistance.
If they help you determine that the problem is with the TV, please visit Samsung Support Center to request service.
TV connects to Wi-Fi, but has a bad connection
- Examine all other devices and disconnect them to see if the connection improves.
Check to determine whether other networked devices, such as phones, tablets, video game consoles, PCs, laptops, and other networked appliances, have a terrible internet connection.
You may also try unplugging all other network devices.
If this improves the performance of your TV, it might mean:- You have more devices connected to your router than it can handle, and you should either update your router or connect fewer devices.
- You have used up all of the bandwidth provided by your ISP and may need to increase your service plan with them.
- If you’re connected by Wi-Fi, disconnect and reconnect.
To disable the network, go to Settings -> General -> Network -> Open Network Settings -> Wireless and wait for the menu to load.
Scroll all the way to the bottom of the list until you reach Manage Saved Networks, then click it.
Select the network you wish to forget, and then click Delete.
The network will fade into obscurity.
Then, from the Wireless network page, reconnect to it. - Check the signal strength of the network.
Check the Wi-Fi menu to see how many bars the network has.
If there are just one or two bars, the signal may be too weak for the TV to connect to the internet properly.
If the TV is distant from the router or there are obstructions in the path, the signal may be strong enough to connect to but not strong enough to maintain a consistent connection.
In this instance, your TV’s internet connection may be compromised.
You may either move the router and TV closer together or use a device like a repeater to boost the router’s signal strength. - Examine the bandwidth allocation settings on your router.
In most circumstances, the default home network settings are enough.
If your TV had a solid connection but the connection went defective shortly after altering the settings on your router, the change is most likely the source of the problem.
You might have to reset the settings.
If you need help verifying the settings on your router, contact your ISP if it was supplied by them, or the router’s manufacturer if it was purchased independently. - Attempt to connect to a different network.
If you have a phone with hotspot capabilities, use it to build a network and connect the TV to it.
If additional networks are available, they can also be tried.
If the TV can connect to another network, there is no need for service, and the problem is with the original network.
If feasible, compare the settings of the networks that operate and those that don’t in order to pinpoint the source of the problem.
You may either keep utilizing the network that is working or modify the network that isn’t.
Contact your ISP if the router was given by them, or the router’s manufacturer if it was purchased independently. - Restart the network equipment.
Please do the following to power cycle your network equipment:
Unplug any network-related devices, including the TV, router, modem, and so on.
Begin by plugging in the first device and allowing it to finish booting up at the wall where the internet signal originates from.
Having established a way between the internet signal and the TV, connect the next device in the path and wait for it to finish booting up.
Repeat until all devices in the route, including the TV, are switched back on.
Connect your TV to the network once more. - Reset the television.
Navigate to Settings, then General, and finally Reset.
Enter your PIN here, the default is 0000.
Try connecting again after the reset. - Contact your Internet service provider.
If the problem persists, we recommend contacting your ISP or the router’s manufacturer for further assistance.
Your television does not require service.
TV will not connect to my wired network
- After each of the following procedures, check to see if your TV is still connected to your wired network.
After completing each step in this tutorial, check to verify if your TV is connected to your network by going to Settings -> General -> Network, and selecting Open Network Settings.
If you are still not connected, you should do a Network Status Test after each of the following procedures.
Depending on the problem, network troubleshooting is divided into parts.
Because some troubleshooting procedures are identical, you may skip those that you’ve already completed.
If your TV was previously connected to your network but lost connectivity soon after making a change to your router’s settings, the modification is most likely the source of the problem and should be reversed. - Check that your network settings are not obstructing the TV.
In most circumstances, home network default settings are adequate, particularly for wired connections.
However, if the network settings have been changed, be sure they are not preventing the TV from connecting.
If you need assistance modifying these settings, contact your ISP if the router was supplied by them, or the router’s manufacturer if it was purchased independently. - Experiment with additional network devices.
Check to see if your internet is functioning on other devices that are linked to the same network as the TV.
If none of the other devices on your network can connect to the internet, notify your internet service provider about the outage. - Change the ethernet cable.
You must ensure that the ethernet cable you are using to connect your TV to your router or modem is in excellent working order.
Try replacing it with the one you know works. - Set up a manual DNS server.
Please do the following to configure a manual DNS server:- Go to Settings -> General -> Network -> Network Status, and then choose IP Settings.
- Navigate to DNS Settings -> Enter Manually.
- Navigate to DNS Server and pick it.
- Enter 8.8.8.8 and then try again to connect.
If your remote lacks numbers, be sure you pick each 8 with the number that shows at the bottom of the screen before selecting the arrow.
When finished, pick Done from the number selector.
If the number selector vanishes, choosing DNS Server again will bring it back.
- Reduce the amount of network-connected devices.
Disconnect all other Wi-Fi devices from the network before attaching the TV.
The more devices you add to your Wi-Fi network, the weaker the signal.
If you have two tablets, three phones, an appliance, and an Xbox system, for example, the signal may be quite poor.
If none of the preceding methods worked, this implies you have more devices connected than your network can manage.
You should consider upgrading your network or connecting fewer devices.
In rare situations, it may also indicate that your internet speed is insufficient to sustain the number of devices you are attempting to utilize concurrently.
Contact your Internet Service Provider. - Reset the network on your television.
Go to Settings -> General -> Network and then Reset Network.
Reboot the network and try connecting again.
If your TV has a different menu layout, see your user manual for assistance in locating this feature. - Restart the network equipment.
Unplug any network-related devices, including the TV, router, modem, and so on.
Begin by plugging in the first device and allowing it to finish booting up at the wall where the internet signal originates from.
Having established a way between the internet signal and the TV, connect the next device in the path and wait for it to finish booting up.
Repeat until all devices in the route, including the TV, are switched back on.
Connect your TV to the network once more. - Reset the television.
Navigate to Settings, then General, and finally Reset.
Enter your PIN here, the default is 0000.
Try connecting again after the reset. - Set up a service for your television.
If the problem persists, we recommend contacting your ISP or the router’s manufacturer for further assistance.
If they assist you to identify that the problem is with the TV, please contact Samsung Support Center to seek service.